Key Responsibilities
- Business Development & New MCST Acquisition
- Identify, develop, and secure new managing agent appointments across residential, commercial, and mixed-use Strata-Titled Developments.
- Proactively source business opportunities through MCSTs, management councils, property developers, consultants, and industry networks.
- Monitor upcoming tenders, expiring managing agent contracts, and opportunities arising from newly completed developments.
- Contribute to the development and execution of business strategies, annual operating plans, and growth initiatives aligned with the Group's objectives.
- MCST Client Relationship Management
- Establish and maintain strong relationships with MCST council members, subsidiary proprietors, property developers, and other key stakeholders.
- Attend council meetings, client presentations, property visits, and networking sessions to promote the Company's property management capabilities.
- Understand prospective clients' requirements and develop suitable solutions to secure new appointments.
- Maintain professional relationships with existing and prospective clients through regular engagement and after-sales support.
- Tender & Proposal Management
- Lead the preparation, coordination, and submission of managing-agent tenders, proposals, fee quotations, and client presentations.
- Manage the end-to-end tender process, including opportunity qualification, client needs assessment, proposal development, pricing presentation, and commercial negotiations.
- Coordinate with Operations, Finance, and relevant departments to develop competitive management fees, manpower proposals, and service scopes.
- Present the Company's track record, management, capabilities, operational support, and value propositions to prospective MCSTs.
- Maintain proper records of tender submissions, re-bids, commercial proposals, and relevant contract documentation.
- Contract Acquisition & Mobilisation
- Manage the business development pipeline from initial prospecting and client engagement through tender submission, negotiation, and contract award.
- Follow through on prospective contracts, negotiate commercial terms, and secure new property management appointments.
- Coordinate with Operations and relevant departments to ensure effective contract handover and mobilisation of newly secured MCST appointments.
- Monitor contract commencement, manpower requirements, and transition arrangements to facilitate smooth operational takeovers.
- Existing Client Retention & Portfolio Growth
- Maintain relationships with existing MCST clients and identify opportunities for contract renewal, reappointment and portfolio expansion.
- Monitor contract expiry dates and proactively pursue re-tendering and renewal opportunities.
- Identify opportunities for additional services, and cross-selling to existing clients.
- Support client retention efforts by addressing commercial concerns and coordinating with Operations on service-related matters.
- Market Intelligence & Commercial Performance
- Monitor competitor activities, managing-agent fee structures, market trends, and upcoming property developments to identify business opportunities.
- Evaluate tender pricing, estimated manpower, requirements, operational costs, and contract profitability in collaboration with relevant departments.
- Maintain an updated business development pipeline and monitor leads, tender submissions, conversion rates, secured contracts, and revenue performance.
- Evaluate business development performance and recommend improvements to sales strategies and commercial approaches to support sustainable growth.
- Team Development & Cross-functional Collaboration
- Work closely with Operations, Finance, and other relevant departments to develop commercially viable proposals and support business development objectives.
- Share industry knowledge, market insights, and business development practices to strengthen the capabilities of the team.
- Provide guidance and support to team members in managing prospective clients, tender submissions, and business development activities.
Requirements / Qualifications
- Bachelor's Degree in Business Administration, Real Estate, Estate Management, Facilities Management or a related discipline is preferred.
- Minimum 5–8 years of relevant business development experience, preferably within the strata management or property management industry.
- Good understanding of property management operations, MCST requirements, the Building (Strata Management) Act (BMSMA)， and managing-agent appointment processes.
- Proven experience in tender preparation, contract negotiations, client acquisition, and business development.
- Strong commercial judgement and analytical skills, with the ability to evaluate business opportunity, and develop practical solutions.
- Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint.
- Strong communication, presentation, negotiation, and relationship management skills.
- Good organisational skills, with a proactive, commercially driven, and results-oriented mindset.
- Ability to work independently and collaboratively across different departments.