Responsibilities
- Conduct administrative and operational tasks of the centre
- Provide quality customer service through understanding of customers' queries and needs
- Ensure that all customer enquiries are satisfactorily managed, resolved and closed within agreed timeframe
- Reporting of student enrolment, assessments and withdrawal to HQ
- Ensure student management system is updated on a timely basis for all student movements
- Assist customers on payment related matters and actively monitor/ chase for outstanding payments
- Manage the petty cash float kept in the centre
- Safeguard the safety and welfare of our students
- Ensure the cleanliness of the centre is well maintained and meets the safe management requirements for Covid-19
- Ensure that student resources, stationery and merchandise are well stocked in the centre
- Any other ad hoc duties
Experience and qualifications
- GCE "N"/"O" Level/ NITEC or higher
- Minimum 1 year of relevant work experience preferably from Education, Retail, Airlines or any other customer centric industries
- Proficiency in Microsoft Office and Excel
- Willing to work both weekends and three weekdays
- Experienced candidates will be considered for the Senior Centre Executive position.