CONCIERGE
Role Purpose
Deliver a welcoming, professional and attentive concierge service that reflects Applied Protection’s commitment to service excellence, supporting the daily needs of residents, tenants and visitors at assigned properties.
Roles & Responsibilities
- Front-of-House Service: Welcome residents, tenants and visitors courteously, provide assistance and maintain a professional reception environment.
- Enquiries & Requests: Handle enquiries, calls and service requests promptly, provide accurate information and follow through to resolution.
- Visitor Coordination: Assist with visitor registration, appointments and directions in accordance with the property’s procedures.
- Daily Assistance: Coordinate facility bookings, deliveries, transport arrangements and other concierge requests within the agreed service scope.
- Service Recovery: Handle feedback and complaints calmly, resolve matters within your authority and escalate issues promptly.
- Team Coordination: Work closely with property management, security, housekeeping and maintenance teams to ensure smooth service delivery.
- Records & Handover: Maintain accurate service logs, outstanding requests and shift handovers using the designated systems.
- Privacy & Professional Standards: Handle personal information, keys and access cards entrusted to you responsibly. Maintain confidentiality, professional grooming and courteous conduct.
- Safety Awareness: Report hazards, suspicious activity, defects and emergencies promptly to the appropriate team and follow site procedures.
Requirements
- Experience in concierge, hospitality, reception or customer service preferred.
- Well-groomed, approachable and service-oriented, with strong communication and interpersonal skills.
- Able to manage requests, handle feedback professionally and remain composed under pressure.
- Comfortable using computers, email and digital visitor or service management systems.
- Responsible, discreet and able to work independently and as part of a team.
- Willing to work assigned shifts, including weekends and public holidays, according to site requirements.