Corporate Account Manager, Data Center
The Data Center Corporate Account Manager (CAM) is essential for driving growth in the data center business in Southeast Asia (SEA), managing a portfolio of existing corporate account customer. This role demands strategic thinking and the ability to establish key partnerships for market expansion, focusing on building and maintaining high-wide-deep relationships with customers, design consultants, contractors, and end-users.
The successful CAM will penetrate and develop strategic relationships and opportunities with both new and existing accounts, building a robust sales pipeline to drive business growth. The CAM will also conduct regular business reviews, create competitive advantages with existing accounts, and support customers’ sustainability goals and key business drivers through targeted improvement projects.
This role requires a proactive approach to identifying opportunities, delivering value, and ensuring that customer needs are met in alignment with the division’s objectives. Demonstrating agility and proactiveness in a fast-paced industry, the CAM will engage with multiple stakeholders and collaborate closely with internal teams, including technical consultants, R&D, and marketing, to support innovation and effectively communicate Ecolab’s total solution approach across various levels within client organizations.
Job Responsibilities
Business Planning & Review
- Identify growth opportunities with targeted action lists & resource plans.
- Develop DSR-level deployment plans for divisional programs and initiatives ensuring delivery of excellent customer service.
- Coordinate and build business reviews at identified accounts at plant, country, and/or divisional level ensuring agreed action plans are delivered.
- Monitor and report market intelligence, business trends, and competitor activity.
- Support R&D, marketing, and technical consultants in giving market feedback for innovation development.
Account & Contract Management
- Develop and maintain customer relationships at all levels, including cultivation of C-suite contacts.
- Monitor and enforce Ecolab and customer contract compliance.
- Develop and maintain customer documentation as it relates to application and NW performance to deliver, protect, and grow business, and support process optimization/win value policies.
Customer Value Delivery and Documentation
- Identify, propose, deliver, and document customer value opportunities.
- Leverage field, engineering, and support teams to develop plans to improve customer operations.
- Engage with multiple stakeholders and collaborate with internal teams (technical consultants, R&D, marketing) to drive innovation and communicate Ecolab’s total solution approach.
Corporate Account Prospecting
- Establish relationships with new business and plans for developing new relationships or leveraging existing ones with existing target lists and plans.
- Organize customer and plant site tours and up-to-date gains/losses reporting.
- Prepare, finalize, and present customer proposals aligned to internal approval processes (PCAF).
Requirements
- Chemical Engineering / Chemical Degree or similar Engineering background or with Water treatment experience.
- Strong network and relationship-building skills, able to engage with C-suite and technical stakeholders.
- Enjoys establishing networks, building relationships, and is able to present and speak well.
- Strategic mindset with strong business acumen.
- Experience in the data center or microelectronics industry, preferably with exposure to corporate accounts and regional data centers/colocations will be a bonus