Desert Dessert is a growing dessert café brand specialising in handcrafted cakes, customised celebration cakes, artisanal gelato, and café offerings.
We are looking for a passionate, organised, and sales-driven Customer Experience & Operations Executive to join our team.
This is a dynamic role combining online customer service, sales order management, and café outlet operations. The ideal candidate enjoys interacting with customers, has a good understanding of cakes and desserts, and takes pride in delivering excellent service while driving sales.
Key Responsibilities
- Customer Service & Online Sales
- Manage and respond to customer enquiries through WhatsApp, social media, and online ordering platforms.
- Assist customers with customised cake enquiries, product recommendations, pricing, and order arrangements.
- Actively convert customer enquiries into confirmed orders through effective communication and upselling.
- Provide accurate product information, including cake flavours, sizes, fillings, ingredients, and customisation options.
- Handle customer feedback, complaints, and after-sales enquiries professionally.
- Maintain positive customer relationships and encourage repeat purchases.
- Online Order Management & Coordination
- Process and manage online cake orders, pre-orders, and customer requests.
- Ensure all order details, payment confirmations, collection dates, and delivery arrangements are accurately recorded.
- Coordinate with the baking and production teams to ensure timely order fulfilment.
- Monitor order progress and follow up on outstanding customer requests.
- Maintain accurate order records and assist with daily sales reporting.
- Café Outlet Operations
- Oversee and support daily outlet operations to ensure smooth workflow and service efficiency.
- Maintain high standards of customer service, outlet cleanliness, and product presentation.
- Monitor inventory, product availability, and stock replenishment.
- Coordinate with outlet staff and production teams on daily operational requirements.
- Support outlet sales initiatives and promotional activities.
- Assist in resolving operational issues and ensuring company procedures are followed.
- Provide hands-on operational support when required.
- Administrative & Creative Support
- Perform basic administrative duties, including data entry, order tracking, and sales reporting.
- Assist with simple promotional designs, product labels, signage, and printing.
- Use basic design applications such as Canva when required.
- Support marketing campaigns, seasonal promotions, and new product launches.
- Maintain organised digital records and customer order documentation.
Job Requirements
Essential Requirements
- Previous working experience in a café, bakery, dessert shop, or related F&B environment.
- Basic knowledge of cakes, baking, and dessert products.
- Passion for customer service with a friendly, patient, and professional attitude.
- Sales-driven mindset with confidence in recommending products and converting enquiries into sales.
- Good communication and interpersonal skills.
- Basic computer literacy, including Microsoft Excel, Word, email, and online applications.
- Good organisational skills with strong attention to detail.
- Ability to multitask, prioritise responsibilities, and work independently.
- Responsible, proactive, and willing to take ownership of daily tasks.
- Comfortable working in a fast-paced café environment.
- Willing to work weekends and public holidays according to the work schedule.
Preferred Skills & Experience
- Experience handling customised cake orders or bakery customer enquiries.
- Familiarity with WhatsApp Business, Instagram, and online ordering platforms.
- Basic Canva or graphic design knowledge.
- Experience in café outlet supervision or operations.
- Familiarity with POS systems, inventory management, and sales reporting.
Who We're Looking For
We are looking for someone who
- Genuinely enjoys customer interaction and delivering excellent service.
- Has an interest in cakes, desserts, and café culture.
- Is confident in communicating with customers and recommending products.
- Has a positive attitude towards sales targets and business growth.
- Is organised, resourceful, and attentive to details.
- Is comfortable using computers and learning new systems.
- Can balance customer service responsibilities with outlet operations.
- Is a team player with a strong sense of responsibility.
- Is willing to learn, take initiative, and grow with the company.
What We Offer
- Opportunity to grow with an expanding local dessert café brand.
- A dynamic role combining customer service, online sales, and café operations.
- Exposure to customised cakes, online order management, and retail operations.
- Opportunities for career progression and professional development.
- Supportive and collaborative working environment.
Interested applicants are invited to submit their resume with the following information:
- Relevant work experience
- Current and expected salary
- Earliest available commencement date
Join Desert Dessert and be part of a team passionate about creating memorable dessert experiences!