Key Responsibilities
- Provide Level 2/3 support for desktops, laptops, mobile devices, virtual desktops, peripherals, and connectivity issues.
- Install, configure, deploy, and troubleshoot Windows, Microsoft 365, Teams, Outlook, OneDrive, and SharePoint.
- Manage endpoint platforms, software and OS deployment, patching, endpoint protection, encryption, MFA, and device compliance.
- Resolve incidents and service requests, conduct root cause analysis, and coordinate with vendors and infrastructure teams.
- Support device provisioning, refresh, migration, decommissioning, and asset inventory management.
- Support workplace technology projects, testing, rollouts, and change management activities.
- Maintain technical documentation and reports, and support audits and security compliance requirements.
Requirements
- Diploma or Degree in IT, Computer Science, Computer Engineering, or a related discipline.
- Minimum 5 years of relevant experience in desktop engineering, End-User Computing (EUC), or endpoint management.
- Hands-on experience with Windows, Microsoft 365, and tools such as Microsoft Intune, SCCM, Microsoft Entra ID, or Active Directory.
- Experience in software and OS deployment, patch management, endpoint security, and vulnerability remediation.
- Strong troubleshooting skills across hardware, software, networking, and authentication.
- Experience in incident, problem, and change management, including Change Advisory Board (CAB) processes.
- Experience supporting device refresh programmes and migrations.
- Good communication and stakeholder management skills.
Added Advantages
- Experience in Singapore Government, Statutory Board, WOG, or GCC environments.
- Familiarity with IM8 and government cybersecurity requirements.
- Relevant ITIL, Microsoft, or CompTIA certifications.