Job Responsibilities * Attend to drivers' enquiries through hotline, walk-ins, and email under the guidance of supervisors. * Provide frontline support to drivers on standard operational procedures, company policies, and general enquiries. * Assist drivers with applications, submissions, documentation, and administrative processes.
* Escalate complex cases, complaints, and unresolved issues to senior officers or supervisors when necessary. * Record and update driver interactions, enquiries, and case details accurately in internal systems. * Assist in gathering feedback and information for departmental reporting purposes.
* Work closely with colleagues and other departments to facilitate smooth service delivery to drivers. * Undertake any other duties and responsibilities assigned by the Department Supervisor or Management. Job Requirements * Minimum GCE 'N' Level, GCE 'O' Level, NITEC or equivalent qualification.
* At least 1 years of working experience in service-related industries, preferably in frontline, customer service, or client-facing roles. * Basic knowledge of Microsoft Office applications, including Word, Excel, and Outlook. * Strong interpersonal, communication, and problem-solving skills.
* Professional, patient, and customer-oriented attitude when handling drivers’ concerns. * A team player who is willing to support colleagues and take guidance from supervisors. * Good communication and interpersonal skills. * Fresh graduates are welcome to apply. Relevant customer service or administrative experience will be an advantage.