>>> JOB SCOPES
- Process and manage daily orders received through various e-commerce platforms, ensuring accuracy and timely fulfilment.
- Assist the E-commerce Manager with daily e-commerce operations, administrative tasks and other assigned duties.
- Monitor daily sales performance and assist in achieving the company's e-commerce sales targets.
- Coordinate with the packing team to ensure orders are properly packed and ready for courier collection on time.
- Monitor order and delivery status, following up promptly on pending orders, delays and delivery issues.
- Create, update and maintain product listings on e-commerce platforms, including product descriptions, pricing and images.
- Update product stock levels and maintain accurate inventory records across the platforms.
- Handle customer enquiries through platform chat, email and phone in a timely and professional manner.
- Assist with customer returns, refunds exchanges and other basic customer service matters.
- Prepare, compile and organise administrative documents for the invoicing and accounting teams.
- Monitor and replenish packing materials and other daily operational supplies when necessary.
- Provide support for packing operations when required, including product packing, labelling, checking batch numbers and expiry dates, and preparing parcels for shipment.
- Perform other ad-hoc administrative and operational duties as assigned.
- Comply with all company policies, safety guidelines and standard operating procedures.
>>> REQUIREMENTS
- Able to communicate effectively in English.
- Basic computer skills and familiarity with Microsoft Office.
- Good organisational skills with attention to detail and accuracy.
- Able to work in a fast-paced environment and manage daily tasks efficiently.
- Willing to assist with packing and operational duties when required.
- Prior experience in e-commerce platforms or online order processing will be an advantage.
>>> DETAILS
- Working days: 5 days (Monday - Friday)
- Working Hours: 7.45am – 5.30pm
- Work Location: Ang Mo Kio
- Salary Range: $1,840 – $2,300 per month