Job Responsibilities
- Network Configuration and Management: Configuring and managing network devices such as routers, switches, firewalls, load balancers, and VPNs.
- Advanced Troubleshooting: Diagnosing and resolving complex network issues, including performance bottlenecks and connectivity problems.
- Network Maintenance: Performing regular maintenance tasks, including applying patches, updates, and security configurations to ensure network reliability and security.
- Performance Monitoring: Monitoring network performance to ensure system availability and reliability, using advanced monitoring tools.
- Documentation: Keeping detailed records of network configurations, changes, and support activities.
- User Support: Providing support to end-users and other IT teams for network-related issues.
- Operational Hours: Provide 7 days shift hours technical assistance
- Escalation: Attend to escalation from Level 1.5,
- Provide after-hours technical assistance to Data Centre (eg. handle customer visits, reboot server, DDOS issues, etc)
- Perform after office hour schedule standby
Job Requirements
- Degree/Diploma or equivalent with NOC experience
- Minimum 2years experience in a support/service environment with a keen interest in Internet Technology
- Preferably with CCNA certification or other network certifications
- Customer oriented, motivated and driven to explore new ways of doing things
- Team worker with good interpersonal, communication and writing skills
- Able to work within constraints and meet service levels
- Willing to accept new challenges and responsibilities
- Highly motivated with initiative
- Willing to work on rotating shift, inclusive of weekends and public holidays
- Customer focused attitude with ability to explain technical information to non-technical people with compassion
- Outstanding communication skills in English, both written and verbal