- Position Title: F&B Executive
- Location: Chick-fil-A Singapore
- Reports To: Trainers / Supervisors / Managers / Director
Job Purpose: WINNING HEARTS EVERY DAY – Win the hearts of guest through consistent execution of role fundamentals
Description: Team Members play mission-critical roles in either front-of-house or back-of-house areas in the restaurant. Their focus is the delivery of great tasting food, genuine hospitality, fast and accurate service inside a clean and safe environment.
Key Metrics: Overall, Sales & Overall Satisfaction CEM score.
GENUINE HOSPITALITY – SERVING FROM THE HEART
- Treating all customers with honour, dignity and respect; anticipating their needs; and resolving all their problems. Using CORE 4, HEARD model and executing 2nd Mile Service.
- To measure performance in this area, we use these key metrics:
a. Attentive and Courteous employees
b. Problem Resolution
GREAT TASTING FOOD – PROVIDE SAFE, HIGH QUALITY, CRAVEABLE FOOD
- Meeting quality requirements and serving food that is safe to eat all day, every day, develops trust with customers and shows them we care.
- To measure performance in this area, we use these key metrics:
a. Taste of food
b. Temperature of food
c. Portion size
FAST AND ACCURATE – DELIVER ACCURATE ORDERS IN A QUICK MANNER
- By executing this fundamental with excellence, we let guests know we value their time and their business-and fast and accurate service is one reason why customers keep coming back, specifically to take away their food.
- To measure performance in this area, we use these key metrics:
a. Fast Service
b. Order Accuracy
CLEAN & SAFE ENVIRONMENT – MAINTAIN CLEANLINESS & SAFETY STANDARDS
- Offering our customers a clean and safe environment is paramount to showing high levels of care. For many customers, this priority is the most important value for dining with us.
- We measure performance in this area using these key metrics:
a. Cleanliness
b. Food Safety and Food Quality Audit Visits
c. Mystery Shopper Visits
SPECIFIC DUTIES
- Ensure food is prepared according to Chick-fil-A recipes, portion standards, and presentation requirements. Produce top quality food.
- Ensure opening and closing procedures are executed properly.
- Conduct shift-level checks of food temperatures, labelling, and storage practices.
- Execute food safety protocols in line with SFA regulations and Chick-fil-A’s ORC
- Execute a clean, safe, and sanitary kitchen environment at all times.
- Execute a clean, clutter free kitchen floor/break-room floor and office floor at all times.
- Uphold proper use, cleaning and maintenance of kitchen equipment.
- Receive and store inventory according to guidelines.
- Lead BOH team during service, coordinating prep, cooking, and handoffs to FOH.
- Troubleshoot minor issues with equipment or procedures, escalating larger issues to the BOH Supervisor.
- Track prep levels during shifts, ensuring sufficient food without over-prepping.
- Minimize waste by coaching proper portioning and storage practices.
- Report shortages or inconsistencies in supplies to the BOH Supervisor.
- Conduct regular inspections of cleanliness, sanitation, and equipment functionality.
- Troubleshoot simple operational challenges quickly to maintain service flow.
- Maintain accurate inventory counts and prevent food shortages or excess waste.
- Manage kitchen costs by controlling waste, optimizing prep levels, and ensuring efficient labour deployment.
- Execute key messages from BOH manager meeting to team members for continuous improvements.
Required Attributes
Execution-Focused Leadership
- Works with energy and presence, ensuring standards are met in real time.
- Stay Adaptable and isn’t afraid to jump into any station.
Strong Kitchen Knowledge
- Willingness to get familiar with food safety standards and Chick-fil-A kitchen procedures.
Organized & Responsive
- Keeps the kitchen orderly, ensuring smooth flow of prep and cooking.
- Adapts quickly when volume spikes or issues arise.
Team Player & Coach
- Supports the BOH Supervisor by contributing to the company culture positively.
- Creates an atmosphere of teamwork and mutual respect.
Resilient Under Pressure
- Stays calm and solutions-focused during busy periods.
- Able to encourage and refocus the team when stress levels rise.