Job Description
- Supervise front-of-house service team during service hours, allocate duties to service staff
- Ensure service standards, table setup, hygiene and presentation comply with company SOP and food safety requirements
- Attend to escalated guest enquiries, complaints and special requests
- Coordinate between floor, kitchen to maintain smooth service flow during peak hours
- Check stock levels for tableware, napkins and service supplies, submit replenishment request
- Brief team on daily specials, new menu items, live music arrangement and promotions
- Enforce Singapore alcohol service regulation, verify customer age where required
- Assist manager with attendance tracking, shift handover and daily operational reports
- Train new service staff on service flow, POS system and house rules
Requirement
- Minimum 3 years relevant working experience in western restaurant, bar or lounge; supervisory experience required
- Strong leadership, problem-solving skills, able to handle busy night shifts
- Familiar with POS system, food hygiene and liquor service compliance
- Able to work rotating shifts, weekends and public holidays