- Job Summary
The Head of Singapore Business is responsible for leading and overseeing the company's overall business operations, commercial development, financial performance, and organisational management in Singapore.
The role is accountable for developing and executing local business strategies, driving sustainable revenue growth and profitability, strengthening operational excellence, managing business risks, and ensuring compliance with applicable Singapore laws and regulations.
The position serves as the key liaison between the Singapore business and Group Headquarters, ensuring effective implementation of corporate strategies while adapting business operations to local market conditions.
- Key Responsibilities
A. Business Strategy & Overall Management
- Develop and implement Singapore business strategies, annual operating plans, and commercial objectives in alignment with the Group's overall strategic direction.
- Take overall responsibility for Singapore business performance, including revenue growth, profitability, operational efficiency, and market development.
- Lead the execution of business plans, strategic initiatives, and management decisions approved by Headquarters.
- Monitor market trends, competitive developments, consumer preferences, and regulatory changes to identify business opportunities and risks.
- Establish effective business management mechanisms, performance monitoring systems, and operational review processes.
- Provide regular business performance reports, strategic recommendations, and operational updates to Group Management.
B. Business Development & Market Expansion
- Lead business development initiatives to strengthen the company's market presence and commercial competitiveness in Singapore.
- Identify and evaluate new business opportunities, strategic partnerships, franchise opportunities, and potential market expansion projects.
- Develop and maintain relationships with key business partners, landlords, franchisees, suppliers, and other relevant stakeholders.
- Oversee commercial negotiations and support the execution of business agreements within the approved authority framework.
- Evaluate the commercial feasibility, investment returns, and operational risks of new business projects.
- Collaborate with Marketing and Operations teams to drive brand awareness, customer acquisition, and revenue growth.
C. Operations Management & Business Performance
- Oversee the overall performance and operational standards of the company's Singapore business, including company-operated outlets and relevant franchise operations.
- Ensure consistent implementation of operational policies, standard operating procedures (SOPs), service standards, and brand requirements.
- Monitor outlet-level performance, including sales, labour productivity, food costs, operating expenses, and profitability.
- Lead operational improvement initiatives to enhance customer experience, service quality, efficiency, and cost effectiveness.
- Coordinate the planning and execution of new outlet openings, operational transitions, outlet closures, and business restructuring initiatives where applicable.
- Work closely with Operations, Training, Marketing, and other departments to ensure effective execution of business objectives.
D. Other Management Responsibilities
- Lead special projects, business transformation initiatives, and organisational improvement programmes as assigned by Group Management.
- Support regional collaboration and cross-border business initiatives where relevant.
- Perform other reasonable duties as assigned by Group Management.
- Job Requirements
- Bachelor's degree or above in Business Administration, Management, Finance, Marketing, Hospitality Management, or a related discipline. A postgraduate qualification is an advantage.
- At least 8–10 years of relevant experience in business management, commercial operations, or general management, including significant managerial or leadership experience.
- Proven experience in managing business operations, driving revenue growth, and delivering financial performance.
- Experience in the food and beverage, retail, franchise, hospitality, or consumer services industry is preferred.
- Strong understanding of the Singapore business environment, market dynamics, and relevant regulatory requirements.
- Demonstrated capabilities in strategic planning, business development, financial management, operational excellence, and organisational leadership.
- Strong commercial acumen, analytical thinking, negotiation, and problem-solving skills.
- Ability to lead cross-functional teams, manage multiple priorities, and deliver results in a dynamic business environment.
- Excellent communication, stakeholder management, and interpersonal skills.
- Strong command of written and spoken English; proficiency in Mandarin is an advantage for effective communication with Chinese-speaking Headquarters stakeholders.
- High level of integrity, accountability, professionalism, and sound business judgement.
- Willingness to travel for business purposes when required.