About the Role
We are looking for a Hybrid Infrastructure and Cloud Operations Specialist to provide cross-platform operational coverage across Microsoft 365 services and on-premises enterprise environments.
The role focuses on incident triage, service continuity, operational support, and coordination with specialist teams to ensure reliable service delivery.
Key Responsibilities
- Provide operational and first-level support across Microsoft 365 collaboration and identity services.
- Support Microsoft Entra ID, Exchange Online, SharePoint Online, and Microsoft Teams.
- Perform initial triage and troubleshooting for incidents affecting collaboration platforms, identity services, and hosting environments.
- Coordinate incident escalation and resolution with Microsoft 365, SQL, and infrastructure teams.
- Execute documented standard operating procedures and technical runbooks.
- Support service restoration, backup verification, and recovery activities during incidents.
- Provide operational coverage during peak periods or resource shortages.
- Maintain accurate operational records and technical handover notes.
- Work across teams to ensure proper service continuity and incident handover.
Requirements
- 5+ years of experience in enterprise IT operations or infrastructure support.
- Working knowledge of Microsoft 365 collaboration and identity services.
- Experience supporting on-premises enterprise platforms.
- Strong incident coordination and multi-platform troubleshooting skills.
- Ability to follow and execute established operating procedures.
- Proven ability to collaborate across technical teams and provide effective operational handovers.