Endress+Hauser is a global leader in measurement instrumentation, services, and solutions for industrial process engineering. We provide process solutions for flow, level, pressure, analytics, temperature, recording and digital communications, optimizing processes in terms of economic efficiency, safety & environmental impact.
Our customers come from various industries, including chemical, food & beverage, life sciences, power & energy, mining, minerals & metals, oil & gas, and water & wastewater. Although we employ more than 18,000 individuals worldwide, we remain a family-owned company, and family-owned companies are different.
We believe that competent and motivated employees are the crucial factor for future success.
Become part of our team and write the next chapter in this success story with a career at Endress+Hauser, "Driving Progress Together".
Key Responsibility
The Internal Sales Engineer works closely with External Sales members as one of the main contacts for customers regarding spares parts & services inquiries. This role involves managing customer inquiries, preparing quotations, ensuring smooth coordination with other departments and maintaining strong customer relationships.
This role will be based in Singapore, is part of the Sales Department (Inside Sales Team) and reports to the Customer Experience Manager.
The main tasks and responsibilities are
Collaborative Sales Approach
- Partner closely with relevant stakeholders to serve customers effectively and achieve service sales targets.
- Respond promptly to customer inquiries via phone, email, or other communication channels.
- Build and maintain long-term relationships with customers.
- Promote Digital Sales business.
Sales Support
- Coordinate with External Sales team to close sales opportunities.
- Prepare quotations and service contract proposals and follow up with customers.
- Work with External Sales to ensure correct pricing, delivery timelines, and commercial terms with customers.
- Review customer purchase orders against quotations to ensure order details and T&Cs are accurate and ready for processing.
- Collaborate with the Supply Chain and Service teams to ensure timely delivery of spare parts and services orders.
Cross Department Coordination
- Work with Service, Finance and Supply Chain departments to gather information required for pre-sales activities support and issues resolution.
Basic Technical Support and Problem-Solving
- Work with Service, Finance and Supply Chain departments to gather information required for pre-sales activities support and issues resolution.
- Liaise with Application Consultant team to provide accurate solutions to customer enquiries and challenges.
Customer Service and Problem Resolution
- Deliver exceptional customer service, build strong relationships, resolve problems, and address complaints effectively.
Additional Responsibilities
- Perform any other tasks required by the Company to support its business strategy.
Requirements
- Diploma or Degree in Engineering, preferably Mechanical, Chemical or Electrical Engineering.
- Minimum 2 years’ experience in Internal Sales
- Relevant process automation or related industries experience
- Experience in spare parts & services sales related quotations preparation (Would be an advantage)
- Experience in Instrumentation and Automation/Control Engineering environments (Would be an advantage)
- Relevant technical knowledge (Would be an advantage)
- SAP / Salesforce Lightning System knowledge (Would be an advantage)
- Enthusiastic, dynamic, and customer-oriented personality
- Systematic and meticulous, with strong attention to detail
- Strong ability to work effectively within a team environment
- Ability to handle multiple tasks simultaneously and prioritize effectively
- Excellent communication skills, both written and verbal