Job Responsibilities
- Provide daily IT support to employees and troubleshoot hardware, software, Windows/macOS, Microsoft Office and printer issues.
- Manage Microsoft 365 accounts, email, Teams, SharePoint, OneDrive and user access.
- Set up, configure, maintain and troubleshoot company laptops, desktops and other IT equipment.
- Maintain IT asset records, software licences and equipment inventory.
- Troubleshoot LAN, Wi-Fi, network connectivity and file synchronisation issues.
- Monitor company website hosting, DNS, SSL certificates and coordinate with external service providers when necessary.
- Maintain existing Power Automate workflows and Python scripts, and assist in developing simple automation solutions.
- Maintain IT documentation and ensure smooth daily IT operations.
Job Requirements
- Diploma or Degree in Information Technology, Computer Science or a related field.
- 2–3 years of relevant IT support or system administration experience.
- Good knowledge of Windows 10/11, macOS and Microsoft 365.
- Familiar with computer hardware, troubleshooting and basic networking (TCP/IP, DNS, DHCP and Wi-Fi).
- Basic knowledge of Python scripting and Microsoft Power Automate.
- Familiar with website hosting, DNS and SSL configuration.
- Good problem-solving and communication skills.
- Able to work independently and provide support to users with different technical needs.
Working Conditions
- Office-based position.
- Occasional after-hours support may be required for critical IT issues.
- May require handling and moving IT equipment.