User support: Efficiently allocate resources to meet service level agreements (SLAs) and support the organization's evolving needs.
IT services: Provide technical expertise on IT related issues reported by internal staff, and ensure smooth running of computers, network devices, printers and other tools
Update and maintain technical support documentations and reports. Set up and preparing new IT equipment for onboarding/offboarding processes
Cross-Functional Collaboration: Foster collaboration between the IT helpdesk and other IT teams, such as technical operations, security, to facilitate seamless resolution of complex issues and enhance overall IT service delivery.
Process Improvement: Continuously assess and enhance helpdesk processes to streamline support delivery, maximize productivity, and improve end-user satisfaction.
Technology Integration: Collaborate with other IT teams to evaluate emerging tools that enhance helpdesk capabilities, such as automation and self-service portals
Knowledge of computer hardware, software, and OS (Windows and macOS)
Understanding of TCP/IP, IP addressing and LAN technology including switching and routing fundamentals
Experience in Windows server administration and basic knowledge in Linux server administration is a plus
Initiative, enthusiastic and willing to learn in a fluid and fast-paced environment
Has passion for technology and wants to make a difference with technology solutions
Good interpersonal and communication skills to interact effectively at all levels
Sea is a global technology company in Southeast Asia, Taiwan, and Brazil. Our mission is to better the lives of the consumers and small businesses of our region with technology. Our businesses include: Shopee, the largest pan-regional e-commerce platform in Southeast Asia and Taiwan, and a leading platform in Brazil. Launched in 2015, Shopee was designed to be mobile-first and highly social, offering buyers and sellers a trusted and enjoyable shopping experience. In 2024, Shopee recorded close to 11 billion orders, and a GMV of over $100 billion. Garena, a global leading online games developer and publisher with a global footprint across more than 160 markets. Free Fire, Garena’s self-developed mobile battle royale title, is the most downloaded mobile game in its genre for six consecutive years, and was also the world’s most downloaded mobile game in 2019, 2021, and again in 2023 and 2024. Garena exclusively licenses and publishes hit titles from global partners - such as Arena of Valor, Call of Duty: Mobile, and EA Sports FC Online - in selected markets globally. Garena is also a leading esports organiser and hosts some of the world’s biggest esports events. Monee, a leading digital payments and financial services provider in Southeast Asia. Monee’s offerings include mobile wallet services, payment processing, credit, banking, and related digital financial services and products. These services and products are offered under ShopeePay, SPayLater, and other brands in the region. Sea is a Singapore company listed on the New York Stock Exchange under the ticker symbol ‘SE’. Our IPO in October 2017 was the largest US public listing by a Southeast Asian technology company at the time.
