Job description
Job duties and responsibilities include, but are not limited to the following:
- Provides exceptional service to every customer.
- Recommends wines to customers based on price, personal taste, and food selection.
- Oversees the serving and storage of wine and trains service team members on the wine selection.
- Ensures wines are served in the correct glassware and at the proper temperature.
- Demonstrates a friendly personality, strong knowledge of wine and spirits, and great interpersonal skills.
- Possesses a strong understanding of regional wine laws, appellations, grape varieties, harvest times, elevation, climate, soil, and fermentation processes.
- Has full knowledge of wine and food menu items, enabling effective salesmanship that enhances both the business and customer experience.
- Accurately takes and enters orders and communicates flow with servers, bartenders, and management.
- Effectively uses point of sale systems and other restaurant technology to account for all sales.
- Grills steak cuts to specification with elegance and finesse.
- Handles customer complaints or issues with a positive attitude, notifying management whenever necessary.
- Adheres to high standards of cleanliness, pre-bussing tables when possible.
- Maintains all service tools including decanters, wine keys, and more.
- Reports to each scheduled shift on time, in uniform, and ready to work.
- Responsible for training new employees as assigned.
- Assists other stations or areas of the restaurant when requested by management.
Administrative Duties
- Inspects all incoming orders and invoices for accuracy. Ensures no product is damaged or shipped incorrectly.
- Stocks and organizes all wine inventory.
- Updates wine list under the supervision of the Wine Manager.
- Assists with inventory, cellar maintenance, and other organizational and administrative tasks as directed by the Wine Manager.
Qualifications
- WSET Level 2 or higher preferred.
- Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English.
- Must be reachable by email and able to communicate via phone as well.
- Communicates information effectively and efficiently.
- Excellent organizational skills and attention to detail.
- Possesses a positive, results-oriented, team-player mentality.
- Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment.
- Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required)
- Familiarity with restaurant management software such as point of sales, reservations management, inventory management, Microsoft Office, and Google Workspace.
- Ability to execute steps of service in adherence with company policy.
- Excellent interpersonal and customer service skills.
- Excellent communication with management and teammates.