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Manager, AI Programme Operations & Claims (1 Year Contract)

CertisActiveLocation not disclosed
Estimated monthly salary
~S$4,800 – S$9,500

Role Summary

Run the day-to-day programme office, claims administration and AI fluency coordination for Certis participation in EnterpriseSG's Champions of AI (CoAI) Grant Programme. The role maintains authoritative programme records, coordinates evidence and Finance inputs, prepares claims and reporting, and delivers well-organised AI fluency activities through existing enterprise learning channels.

Responsibilities

CoAI programme administration and controls

  • Maintain the master programme plan, grant tracker, milestone calendar, obligations register, action log, decision log and correspondence register.
  • Coordinate routine programme communications, meetings, follow-ups and submissions with EnterpriseSG under the direction of the Senior Manager.
  • Track each approved workstream against its deliverables, evidence requirements, due dates, budget and accountable owner.
  • Flag slippage, incomplete evidence, inconsistencies and emerging compliance issues early.

Claims preparation and evidence management

  • Issue evidence requests and submission templates to project owners and Finance, and follow through to closure.
  • Perform first-level checks for completeness, consistency, traceability and alignment with approved activities and budgets.
  • Prepare draft claim packs, expenditure schedules, reconciliations, milestone summaries and supporting document indexes for Senior Manager and Finance review.
  • Maintain an accurate, access-controlled and audit-ready repository of approvals, evidence, submissions, correspondence and outcomes.

Finance coordination and reporting

  • Coordinate day-to-day clarifications with the Group Financial Controller team and relevant Finance contacts.
  • Reconcile programme and Finance records, track claim adjustments and maintain an exception log until resolution.
  • Prepare dashboards on milestones, evidence readiness, expenditure, claims pipeline, issues and actions.
  • Support audits, assurance reviews, funding-agency requests and grant close-out activities.

AI fluency programme coordination and community support

  • Translate the agreed AI fluency agenda into delivery plans for Lunch & Learn sessions, Community of Practice activities and other approved AI learning engagements.
  • Coordinate speakers, invitations, registration, attendance, platforms, materials, briefing notes, participant communications and event logistics with GHR and CCU/ITL.
  • Support the curation of practical AI content and post-session knowledge materials with AIEO subject-matter experts and external practitioners.
  • Maintain participation, feedback and engagement records, prepare updates and capture evidence needed for approved CoAI milestones and reporting.
  • Coordinate with the enterprise AI Academy and AIEO adoption colleagues to avoid duplication and connect fluency activities to the wider adoption journey.

Requirements

  • Bachelor's Degree in Business, Finance, Accountancy, Public Policy, Project Management, Learning or a related discipline.
  • Experience in grant administration, claims processing, programme coordination, finance operations, compliance or controlled documentation.
  • Experience coordinating events, learning programmes or communities, with an interest in AI and enterprise technology adoption. Familiarity with Enterprise Singapore programmes is advantageous.
  • Grant documentation, trackers, evidence management, budget monitoring, reconciliation and reporting.
  • Strong programme coordination, written communication, stakeholder management, event logistics and participation tracking.
  • Highly organised, dependable and meticulous.
  • Persistent in follow-up while collaborative and service-oriented.
  • Able to manage multiple deadlines, protect confidential records and escalate issues early.

About Certis

Certis is a leading advanced integrated security organisation that develops and delivers multi-disciplinary smart security and integrated services. As a unique specialist operations-technology outsourcing partner, Certis integrates advanced security, technology, facilities management, customer service and talent to build and operate bespoke solutions for complex, critical operations that extend beyond security. Our design-for-purpose solutions are led by an extensive track record of running operations and design thinking to drive operational efficiencies and deliver business-critical outcomes for our customers. Certis is headquartered in Singapore, with an international presence that extends to Australia, and Qatar. At Certis, we want you to re-imagine the possibilities of your career. Join the Certis family and be part of something big and exciting! Discover more at: Certis Security Australia licence numbers are listed

Posted 30 Oct 2026