Job Responsibilities
- Lead the end-to-end delivery of employee lifecycle services, including onboarding, confirmation, contract renewal, employee movements, benefits administration, employment letters, work pass administration and offboarding.
- Ensure the timely and accurate processing of work pass applications, renewals, cancellations and related documentation, in compliance with prevailing regulatory requirements and internal policies.
- Oversee the maintenance of employee personnel files, HR records and employee data, ensuring completeness, accuracy, confidentiality and audit readiness.
- Manage complex employee and manager queries, resolve service escalations, and work with relevant policy, payroll and HR stakeholders on issues requiring clarification or intervention.
- Conduct regular data checks, reconciliations and quality reviews to strengthen data integrity, compliance and operational controls.
- Analyse service data, case trends and employee feedback to identify service gaps and lead process improvements within the assigned service portfolio.
- Support the implementation of HR technology, automation and self-service initiatives by defining business requirements, testing system enhancements and preparing users and team members for go-live.
- Prepare service performance reports and provide insights on service volumes, turnaround times, recurring issues and improvement opportunities.
Requirements
- Degree in Human Resource Management, Business Administration or a related discipline.
- At least 3 years of relevant experience in HR operations, shared services or employee administration.
- Experience in managing employee lifecycle processes, work pass administration and/or personnel records management.
- Strong knowledge of HR operations, data management, process controls and confidentiality requirements.
- Meticulous, organised and able to deliver accurate work within established timelines.
- Hands-on experience with HR systems, workflow tools and service reporting; experience in process improvement or automation will be an advantage.
- Strong communication and stakeholder-management skills, with a service-oriented approach to supporting employees and managers.
All new hires are appointed on a 3-year renewable contract in the first instance.