Position Summary
We are looking for an enthusiastic and self-motivated Intern to support our IT Infrastructure Operations team. The intern will gain hands-on experience in ITIL processes, change and incident management, and infrastructure lifecycle activities. This is a great opportunity to learn how IT operations contribute to maintaining a stable financial services environment.
Key Responsibilities
- Understand and follow ITIL processes and Project Management Process, including Change Management and Incident Management for IT infrastructure.
- Assist in tracking and documenting infrastructure changes, incidents, and their resolution, Support in monitoring and following up on new initiatives aimed at stabilizing the IT infrastructure environment.
- Gain exposure to hardware and software technology refresh activities and contribute wherever possible.
- Participate in daily operations reviews, meetings, and team discussions.
- Proactively self-learn from ongoing team activities and apply knowledge to support tasks, collaborate with cross-functional teams to ensure smooth operations.
Learning Outcomes
- Practical exposure to ITIL processes and real-world IT infrastructure operations. Hands-on understanding of IT infrastructure components (servers, networks, storage, etc.) in a financial services environment. Insights into managing large-scale infrastructure change and incident processes. Opportunity to observe and contribute to technology refresh programs and stability initiatives.
Education & Experience
- Currently pursuing a Bachelor's Degree in Computer Science, Information Technology, Software Engineering, or a related field.
- Basic understanding of IT infrastructure concepts is an advantage.
- Keen interest in IT infrastructure operations and enterprise IT environments.
- Available to commence internship from January - June 2027, Full time.
Skills & Knowledge
- Eagerness to learn ITIL processes and IT operations best practices.
- Good communication and organizational skills.
- Ability to work effectively in a team environment, follow instructions, and manage tasks diligently.
- Self-motivated, proactive, and willing to learn new technologies and concepts.
- Strong attention to detail and a responsible approach to assigned tasks.