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Network Operations Center Engineer

ViewQwestActive20 Bendemeer Road, #01-09 BS Bendemeer Centre, Singapore 339914
Estimated monthly salary
~S$4,412 – S$7,000
How we calculate this →

Required skills

TroubleshootingNetwork TechnologiesNetwork MonitoringService ManagementNetwork SecuritySLAsMTTRVPNWLANWANLANCCNP CertificationSwitchingRoutingISPCCNP

ViewQwest is the fastest growing and dynamic brands in Singapore and Malaysia’s telecommunications industry. We strive to always be better by delivering consistent and outstanding service to our customers. Not only do we believe in our products and services, we are also passionate and proud of the work that we do.

Be part of the team that bring #BetterBroadband to everyone! Be Better, Join the Fastest!

Responsibilities

  • Provide Service Management to supervise the network system and continuously monitor alerts
  • Ensure the security of the company’s network and monitor the performance of the business network
  • Coordinate with third-party providers to secure network products and services
  • Attend to tier 2 customer escalations and troubleshoot issues
  • Troubleshoot IP services and networks, ensuring timely resolution of fault tickets to meet Service Level Agreement (SLA) requirements on Mean Time to Repair (MTTR) and Quality of Service (QoS)
  • Influence the enhancement, modification, and adjustment of components in the network infrastructure
  • Manage the integration of new network technologies
  • Maintain all required network updates on the VPN, WLAN, WAN and LAN
  • Provide customer support to business clients via email, telephone and face-to-face interactions, and announce service schedules to network users
  • Document the resolution of incidents and problems

Requirements

  • Diploma in Computer Science, Information Technology, Engineering, or a related field
  • Minimum 2 years of experience in a related field preferred
  • Interest in Internet Technologies, including routing, switching and general network infrastructure, as well as technologies associated with the ISP market
  • Able and willing to work in shifts to support network system on a 24/7 basis
  • Strong analytical and problem-solving skills, with a flair for addressing technical and operational challenges
  • Prior experience in an ISP environment would be advantageous
  • Possession of professional certifications such as CCNP would be advantageous
  • Able to work shift (8am to 5pm, 11am to 8pm)
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About ViewQwest

ViewQwest is an award-winning Connectivity, Managed Network, and Cybersecurity Services Provider committed to making the world better powered by safer, better internet. Founded in Singapore in 2001, we now have operating centres in Malaysia, the Philippines, and Hong Kong, customer operations across Asia, and sites connected across the globe. Our brand promise — Internet Made Better. Internet Made Safer — guides how we design and deliver our services. We build intelligent, high-performing, and secure networks that help organisations accelerate growth, strengthen resilience, and innovate confidently. Every solution is engineered to ensure our customers are secure and resilient by design, with connectivity and security working seamlessly together. Our flagship offering, SecureNet Enterprise, reflects our strategic approach to network and security. A network and security suite that unifies connectivity, advanced network and security controls, threat prevention, detection, response, and micro-segmentation, it enables enterprises to operate with consistent protection across sites, users, devices, and applications — delivered as a cohesive, end-to-end managed service. We take a vendor-agnostic approach, selecting and integrating the best technologies, infrastructure, and services based on each customer’s environment, requirements, and outcomes. This ensures flexibility, efficiency, and real-world performance across diverse Asian markets. For consumers and small businesses, ViewQwest delivers fast, stable, and secure broadband that empowers people to live, work, and connect online with confidence. We design our home broadband plans for discerning customers in Singapore and Malaysia, built for those that want maximum control, ultimate convenience, or premium value. We are builders and problem-solvers working to build a safer, faster, and better-connected world. Join us and build a career through work that makes a real impact.

Posted 29 Oct 2026