Job Responsibilities * Ensure daily processing of hiring out of Taxi & PHC vehicles with target to increase revenue fleet. * Furnishing of driver details to authorities for PHC/taxi vehicles summons. * Manage drivers incentives and rebates payout. * Working with different teams to ensure hirer onboarding (not limited to collection of vehicle, onboarded on ZIG platform) process is smooth.
* Propose and participate in User Acceptance Testing of internal Fleet Management System enhancements. * Review and propose and change the current operations process with the assistance of automation and AI. * Monitor and following up with drivers’ enquiries thru emails / calls and attend to walk in drivers queries.
* Any other adhoc duties assigned Job Requirements * Minimum GCE 'O' Level * Proficiency in MS Office to prepare reports / presentation slides * Prior experience in customer service or operations * Good communication skills (verbal and written) * Possesses a proactive, solution-oriented mindset