Pet Concierge
The Collar Club — River Valley Branch
We are looking for a friendly, responsible and hands-on individual to join our River Valley team as a Client Experience Associate
If you enjoy interacting with both people and dogs, and are looking for a role in the pet industry where you can gain experience across customer service and pet care, this could be a great fit.
High Basic Pay + Monthly Incentives after probation + Fixed 13th month salary + Performance bonus
- 5 day work week（Wed-Sun）
- Fri-Sun - must be able to work
- 9-7pm Wed - Sat
- 9-6pm Sunday
Responsibilities
- Answering customer enquiries, managing appointment calender, updates customer
- Ensure compliance with health and safety regulations, including proper handling of pets
- Keep pet parents updated on their pets’ daycare and boarding stays through WhatsApp messages, photos and videos, sharing highlights of their activities, meals, rest and overall well-being.
- Ensure exceptional customer service at all times
- Assist in achieving sales targets through service package recommendations
- Handle customer feedback professionally and effectively
Requirements
- Ability to handle animals (all dog and cat breeds)
- Strong customer complaint handling skills
- Previous customer service experience (retail or pet industry pref)
- Strong multi-tasking skills
- Excellent communication and interpersonal skills
- Knowledge of pet care products and industry trends
- Able to work weekends (Friday to Sunday)
- Comfortable working in a fast-paced environment and multitasking
Benefits
All Public Holidays off
Yearly Basic Pay Increment
Yearly Annual Leave Increment
Employee discounts
Professional development opportunities
Yearly company trip
Why Join The Collar Club?
- Gain hands-on experience across customer service, pet care and branch operations.
- Work in a professional and growing pet lifestyle business.
- Opportunity to develop your knowledge and experience in the pet industry.
- Potential to take on greater responsibilities and grow with the team.
- Spend your working day around dogs!
If you are a people person who genuinely loves dogs and enjoys a hands-on working environment, we'd love to hear from you.