Key Responsibilities 2. Customer Focus (Service) 3. Process (Effectiveness) 4. People Management (Development) Pre-Requisites (Qualifications & Experience)
- Financial (Innovation)
- Drive uptake of new treatment paradigms in Surgical Ophthalmic working closely with cross-functional colleagues.
- Optimise, grow, and manage Ophthalmology business in aligned territory using customer insights, business planning methodologies, to achieve agreed sales and growth targets.
- Preparation of Correct, Clear, Current, Complete and Competitive commercial offers (Quotations) as per the customer requirements within the stipulated time frame to increase company profitability.
- Regular monitoring of Debtors and coordination with Finance staff to ensure timely collections.
- Following up with customers for the outstanding payments beyond 30 days. Addressing issues with the customers by supplying statement of accounts and copies of invoice.
- Manage individual customer data base by updating contact information. Regular updates to Sales Manager and Country Manager regarding customers.
- Provide clinical support to Ophthalmic practices, assess and identify needs of practice to improve surgical outcomes
- Assist practices analyse their outcomes (e.g. reviewing files, data entry for analysis) as required and train the staff on the theory and techniques of improving biometry measurements as required
- Constant track on competitor activity feedback to maintain a competitive advantage.
- Management of Customer Calls/Enquiries/Orders directly and execution, follow-up with respective Customer Service Personnel
- Contacting customer for follow-up on orders and deliveries and maintaining good relationship with customers.
- Taking corrective/preventive actions as a follow up measure to customer complaints by coordinating with the After-Sales Service division.
- Collaborating with other departments to ensure sales activities are integrated and proper processes and protocols are followed to provide the most suitable service to the customer needs.
- Review of processes and recommend process improvements to ensure customer is successful.
- Send in Daily & Weekly work reports and other reports that maybe required.
- Efficient, timely and accurate reporting of Sales activities, results, opportunities & threats to National Sales Manager.
- Maintaining and archiving quotation and pricing information for future strategic and management decisions.
- Ability to coordinate and work as an effective team member with all levels
- Assist with other duties assigned by the Management from time to time based on the demands of the business and its developments or challenges.
- Possess a Bachelors Degree in Optical/Optometry/Ophthalmology/Medical Science/Life Science or equivalent.
- Fresh graduates are welcome to apply
- Preferably minimum of 1-2 years of relevant working experience
- Good inter-personal skills, efficient oral & written communication
- Excellent computer literacy
- Ability to prioritize and execute knowledge of local laws and documentary procedures
- Proficiency in MS Office Application (Word, Power Point, Excel)