Reports to: Senior Clinic Nurse / Doctors
Clinic location: Able to travel between different locations.
Job Purpose
- To provide high-quality, patient-centered nursing care to support the General Surgery and Gastroenterology services within the outpatient specialist clinic.
- The role involves clinical care, procedure assistance, patient education, and coordination of investigations and insurance-related processes to ensure seamless patient journeys from consultation to post-procedure follow-up.
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Key Responsibilities
- Patient Care and Clinical Duties:
- Conduct comprehensive nursing assessments, including health histories.
- Assist physicians during general surgical consultations, minor procedures (e.g., bedside procedures, wound care), and gastroenterology consultations (e.g., hemorrhoidal banding, proctoscopies).
- Prepare patients for minor surgical procedures, endoscopic procedures, and investigations.
- Provide pre-operative, pre-scope, and post-operative/scope education to patients.
- Perform wound management and medication administration.
- Ensure accurate documentation of all clinical interactions in the electronic medical record system.
- Care Coordination:
- Schedule surgeries, scopes, diagnostic investigations, and follow-up consultations according to physician instructions.
- Coordinate pre-operative and pre-scope investigations (e.g., blood tests, imaging).
- Educate patients on pre-surgical, pre-procedure fasting, bowel preparation, and recovery protocols.
- Liaise with external hospitals, surgical centers, and radiology centers as needed for bookings and coordination.
- Insurance and Administrative Duties:
- Verify patient insurance eligibility and entitlements at the point of scheduling.
- Apply for and secure Letters of Guarantee (LOG) from local Singapore insurance providers and corporate panels for surgeries, scopes, and procedures.
- Assist patients with financial counselling and explain out-of-pocket costs based on insurance coverage.
- Ensure appropriate documentation for claims, pre-authorizations, and medical reports required by insurers.
- Maintain stock of surgical supplies, dressing materials, and clinic medications.
- Infection Control and Safety:
- Uphold infection prevention and control standards in all clinical practices.
- Maintain aseptic technique during all procedures and dressing changes.
- Ensure proper sterilization, disinfection, and equipment maintenance
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- Professional Development and Team Contribution:
- Participate actively in clinic audits, case discussions, and quality improvement initiatives.
- Mentor junior nursing and support staff as assigned.
- Keep updated with developments in surgical and gastroenterology nursing care practices.
- Attend relevant in-service training and education sessions.
Education
- Diploma or Degree in Nursing.
- Valid registration with the Singapore Nursing Board (SNB).
Experience
- No prior nursing experience required, but must be willing to work hard and learn.
- Experience in general surgery or gastroenterology nursing will be advantageous.
Skills and Competencies
- Strong patient and clinic focused mindset
- Knowledge of minor surgical and gastroenterology procedures.
- Familiarity with or willing to master local Singapore insurance systems, including LOG application processes.
- Excellent interpersonal, communication, and patient education skills.
- Proficiency with clinic management software and electronic medical records.
- Ability to prioritize, multitask, and work independently under pressure.
Personal Attributes
- Patient-focused, empathetic, and professional.
- Organized with strong attention to detail.
- Proactive team player with a positive attitude.