Core Responsibilities
- Order & Payment Processing: Take food and drink orders, enter them into Point-of-Sale (POS) systems (such as Toast, Square, or Clover), and process cash, credit, debit, and mobile wallet transactions. [1]
- Cash Management: Count the cash drawer (float) at the start and end of shifts, issue correct change, print sales reports, and balance registers. [1, 2, 3]
- Customer Service: Greet guests warmly upon arrival, answer questions about menu items and promotions, handle special requests, and resolve complaints professionally. [1, 2]
- Front-of-House Coordination: Coordinate with kitchen and wait staff to ensure orders match receipts, package takeout or counter orders, and restock front-of-house supplies like napkins, straws, and condiments. [1, 2]
- Station Maintenance: Keep the checkout counter, payment terminals, and surrounding area clean, tidy, and compliant with health and safety standards. [1, 2]