Manage and develop a portfolio of strategic customer accounts, ensuring strong relationships, customer satisfaction, and long-term business retention.
Serve as the primary point of contact for assigned key accounts, providing proactive support and ensuring seamless service delivery across all touchpoints.
Respond promptly and accurately to customer enquiries on rates, service offerings, and commercial requirements.
Lead and coordinate tender submissions for key accounts, working closely with Trade, Pricing, and relevant internal stakeholders to ensure timely, competitive, and compliant proposals.
Proactively identify, investigate, and resolve customer issues by collaborating with internal departments and external partners to deliver effective solutions.
Drive business growth within existing accounts by identifying new opportunities, expanding service offerings, and uncovering potential market segments.
Communicate and promote new services, product enhancements, and service changes to customers, ensuring awareness and adoption where relevant.
Monitor market developments, industry trends, and competitor activities to provide commercial insights and recommend account growth strategies.
Conduct regular customer engagements, including business reviews, account discussions, and relationship-building meetings to strengthen partnerships and understand evolving customer needs.
Job Requirements
Bachelor's degree in Business, Marketing, Logistics
At least 2 years of experience in key account management, sales, or a related field, preferably in the shipping industry
Pacific International Lines (PIL) is among the top 12 container shipping lines in the world. Established in Singapore in 1967, we are the largest home‑grown carrier in Southeast Asia. We serve customers in over 500 locations, with a focus on Asia, China, Africa, the Middle East, Latin America, Oceania and the Pacific Islands. Operating a fleet of around 100 container vessels, we provide shipping services and solutions to customers in more than 90 countries worldwide. Whatever the product – dry, refrigerated, breakbulk or special cargo – we will find a way to ship it in a safe and efficient manner. With our global network of agencies and intermodal corridors, we aim to bring value to our customers through end-to-end transportation. At PIL, we are driving connectivity for our customers and partners with markets and communities. Our people-centric approach puts customers first, by leveraging expertise and technology to provide efficient and sustainable solutions. We supplement our core liner shipping business with container manufacturing and logistics services to provide solutions across the supply chain. Guided by a future-focused vision, we are committed to sustainability and making a positive impact on communities.
