Job Description & Requirements
Fortuna Italian Restaurant located at 7, Craig Road, Singapore 089667
🧭 Key Responsibilities
- Guest Interaction & Service Delivery
- Greet and engage guests in a professional, warm, and welcoming manner
- Take accurate orders and ensure timely delivery of food and beverages.
- Check on guest satisfaction throughout the meal and resolve any concerns promptly.
- Provide personalized recommendations based on guest preferences and dietary needs.
- Menu & Product Knowledge
- Study and understand all menu items, ingredients, cooking methods, and allergens.
- Confidently explain dishes and offer thoughtful suggestions, including beverage pairings.
- Stay updated on daily specials, promotions, and seasonal changes.
- Hospitality Standards
- Uphold Fortuna’s reputation for delivering the best hospitality in Singapore.
- Anticipate guest needs, personalize the experience, and build genuine rapport.
- Treat every guest as a VIP — especially returning customers and high spenders.
- Operational Responsibilities
- Maintain clean and organized workstations and service areas.
- Reset and prepare tables quickly and efficiently between guest seating.
- Follow opening, shift, and closing duties as per service standards.
- Team Communication & Collaboration
- Work closely with hosts, runners, bar, and kitchen teams to ensure seamless service.
- Attend pre-shift briefings and contribute to a positive team atmosphere.
- Support team members during busy periods with a team-first attitude.
💸 Incentive Program – Guest Recognition Bonuses
- At Fortuna, we reward team members who go above and beyond. If a guest leaves a 5-star Google review and mentions your name with praise for exceptional service, you’ll receive:
$1.50 per eligible review (No monthly cap)
📘Training & KnowledgeRequirements
- Complete onboarding and pass menu training assessments.
- Attend tastings and service workshops regularly.
- Continuously refresh knowledge of food, wine, and guest service techniques.
✅Job Requirements
Prior experience as a server in a fast-paced or premium dining environment preferred.
Strong communication and guest service skills.
Positive, professional appearance and attitude. Must be available to work evenings, weekends, and holidays. 5 days’ work week
- Only shortlisted candidates will be contacted.