This role owns customer lifecycle in APAC region, with a focus on Japanese customers. Customer lifecycle includes pre-sales, delivery and service management. Main focus will be on customer engagements, which includes working across full product suite (Connect). You will bring great value to engagements with Japanese customers, by leveraging on your business-level Japanese proficiency and cultural understanding.
As a collaborator, you will bridge the understanding across customers and internal stakeholders (Sales, Engineering, Product, Operations) You collect and assemble all Customers’ technical requirements from a technological and topological perspective. You provide feedback to in-region leadership with regular and structured inputs and recommend the necessary investments in Japan in order to cover future Customers’ needs.
You manage the structural issues of Customers’ products and take the necessary steps to strengthen the resilience of the different services. You are fully accountable for the technical Customers’ satisfaction (CSAT). You measure and analyze the Customers’ satisfaction and craft improvement plans when necessary.
You have a Bachelor’s degree in Engineering and relevant experience (3-5 years) in the international telecommunication business or in operating Mobile Networks. You have a technical expertise in mobile data (IPX, LTE, SMS and signalling). You are ready to travel for short trips in Asia for customer engagements.
You can develop and maintain long term and trusty relationship with your Customers and your colleagues within the company. You can easily communicate with the Customers in their own language, and you can defend company’s interests during negotiations with third parties. You have very good presentation skills, and you can easily cope with different cultural specificities in a multicultural, innovative and changing environment.
You are Customer focused, result oriented and stress resistant. You have at least business-level proficiency in Japanese and English.