Position Overview
We are looking for a Customer Support & Operations Admin to support day-to-day platform operations and assist in client enquiries. This role ensures all support matters are properly recorded, followed up, and resolved. You will work closely with the Operations and backend teams to coordinate client requests, and ensure smooth customer onboarding and platform access.
Training will be provided, making this role suitable for fresh graduates or candidates looking to build a career in customer support and operations.
Key Responsibilities
- Monitor and follow up on customer enquiries received through various channels in a timely manner.
- Provide platform guidance, support, and troubleshooting based on internal guidelines.
- Escalate technical or system-related issues to backend/product teams and track progress until resolution.
- Assist with onboarding of new customers, including account activation and platform access setup.
- Maintain accurate records of support cases and ensure all information is updated in the system.
- Communicate important system updates from backend/product teams to internal teams to ensure alignment.
- Handle other platform and operations administration tasks as assigned.
Requirements & Qualifications
- Strong communication skills with a positive and customer-focused attitude.
- Meticulous, organised, and able to follow through on tasks systematically.
- Willingness to learn, adapt, and work closely with different departments.
- Able to manage multiple enquiries and meet response timelines.
- Proficient in English and Mandarin due to coordination needs with clients and inter-company teams.
- Fresh graduates or applicants with limited experience are welcome to apply.