Job Description – Assistant Restaurant Manager
We are looking for an experienced and service-oriented Assistant Restaurant Manager to support the Restaurant Manager in overseeing daily restaurant operations. The successful candidate will supervise the service team, maintain service standards and help achieve the restaurant’s operational and sales objectives.
Key Responsibilities
Assist the Restaurant Manager in managing daily front-of-house operations.
Supervise and coordinate the service team during each shift.
Conduct pre-shift briefings and assign duties to team members.
Monitor employee attendance, grooming, conduct and performance.
Ensure guests receive prompt, friendly and professional service.
Manage reservations, queues, seating arrangements and table turnover.
Handle customer feedback and resolve service issues professionally.
Coordinate with the kitchen team to ensure accurate and timely service.
Monitor dining-room cleanliness, table presentation and service-station readiness.
Train, coach and guide supervisors and service employees.
Assist with preparing staff schedules and arranging manpower coverage.
Monitor inventory levels for front-of-house supplies.
Ensure employees follow cash-handling and payment procedures.
Assist with daily sales reconciliation, reports and closing procedures.
Support sales-building activities, promotions and upselling initiatives.
Enforce food hygiene, workplace safety and company procedures.
Assist with stock checks and control unnecessary wastage.
Report maintenance, staffing and operational issues promptly.
Take charge of restaurant operations when the Restaurant Manager is unavailable.
Carry out other duties assigned by the Restaurant Manager or senior management.
Requirements
Relevant experience in restaurant operations or hospitality.
Previous experience as an Assistant Restaurant Manager, Service Supervisor or similar role.
Strong leadership, customer-service and communication skills.
Able to supervise, train and motivate a service team.
Good understanding of restaurant service, cashiering and operational procedures.
Able to manage customer complaints calmly and professionally.
Familiar with point-of-sale systems, payment handling and sales reconciliation.
Strong organisational, problem-solving and time-management skills.
Able to work independently and perform well under pressure.
Willing to work shifts, weekends and public holidays as scheduled.